FAQ’s

Yes, the VIDAI is accessible from any device with internet connectivity, allowing flexibility for users across various platforms. VIDAI is a web-based application. For a standalone clinic, you’ll need a computer with a LAN connection. For multiple clinics, an internet connection is necessary. Ensure that your computer’s configuration matches the following specifications:

Processor : 1.7 GHz
Screen Resolution : 1366×768
Monitor Size : 14″
RAM : 4GB

VIDAI follows the highest standards of data protection, including HIPAA and GDPR compliance. All patient records are encrypted both in transit and at rest. With multi-layer authentication, role-based access, and secure cloud hosting, your clinic’s sensitive data remains fully protected and confidential at every step.

Absolutely. VIDAI is designed to adapt to diverse clinic workflows. From customized treatment templates and configurable dashboards to integration with your existing lab systems and reporting needs, our platform can be tailored to match your clinic’s processes and preferences.

AI is at the core of VIDAI, helping clinics improve decision-making and efficiency. It analyzes large datasets to provide predictive insights, streamline cycle management, and reduce manual errors. This allows clinicians to focus more on patient care while ensuring higher accuracy in treatment planning and outcomes.

Unlike traditional EMRs, VIDAI leverages AI to deliver real-time analytics, predictive outcome modeling, and embryo assessment support. It integrates seamlessly with IVF workflows, automates repetitive tasks, and provides intelligent alerts to enhance clinical efficiency. This AI-driven precision enables better patient outcomes and smoother operations compared to conventional systems.

Yes. VIDAI seamlessly integrates with lab information systems, diagnostic equipment, imaging devices, and third-party applications. This ensures smooth data flow across platforms, minimizes manual entry, and creates a unified workflow for your clinic.

Unlike desktop applications, VIDAI is cloud-based, allowing multi-device access, automatic updates, and real-time collaboration across locations. It also leverages AI for analytics and decision support, offering a level of intelligence and efficiency that traditional desktop software cannot match.

Yes. We provide comprehensive onboarding training for your team along with detailed documentation and tutorials. Our dedicated support team is available for ongoing technical assistance, system updates, and troubleshooting whenever needed.

Yes. VIDAI is designed to support HIPAA compliance for healthcare providers in the U.S. and GDPR requirements for clinics in the European Union. Our safeguards include encryption, access controls, audit logging, and strict privacy practices.

VIDAI consists of several modules designed for fertility and clinic workflows. For example, EMR (Electronic Medical Records) handles patient data and treatment records; FertiVue focuses on fertility diagnostics and monitoring; EvaSeq supports embryo sequencing workflows. Each module can be combined and configured depending on your clinic’s needs.

Yes — you can begin with the core modules your clinic needs most, and add additional ones later. Our system is modular, so as your clinic’s capabilities grow (e.g. you want embryo sequencing support, or analytics), you can scale without major disruptions.

Unlike traditional desktop tools, VIDAI is cloud-based, allowing access from multiple locations and devices. It updates automatically, integrates with lab systems, supports real-time analytics, and uses AI to assist in decision-making. This means less manual work, fewer versioning/data sync issues, and more timely insights.

Yes. VIDAI supports integrations with popular lab information systems, diagnostic tools, imaging devices, and other third-party APIs. This helps streamline workflows (e.g. lab data flowing into patient records automatically), reduce manual data entry, and minimize errors.

AI in VIDAI is used to provide predictive insights (for treatment success, patient risk), assist in embryo assessment, detect patterns in clinical data, and automate repetitive tasks (e.g. alerts, scheduling). This leads to better decision support, more efficient workflows, and improved outcomes.

Key differentiators include:

Real-time analytics and dashboards: you can see actionable insights about patient cycles, lab results etc.

Predictive modeling: AI helps forecast treatment outcomes or patient responses.

Automated alerts & recommendations: for events like missed appointments, sub-optimal values, etc.

Data consistency & error reduction: AI tools help flag anomalies, missing data.

Our solutions are offered on a subscription basis with flexible billing cycles. You can choose the plan that best matches your clinic’s needs, with the option to scale as you grow.

You only pay for what you use. VIDAI’s pricing is modular, allowing you to select the solutions and features that fit your workflow. Additional options can be added anytime without disruption.

Yes. We provide a personalized demo so your team can explore the system and understand how it works in your clinic environment before moving forward.

Depending on the scope of your requirements, a one-time setup fee may apply for initial configuration, data migration, and staff training. This is clearly communicated upfront with no hidden charges.

Once VIDAI is implemented, you’ll have access to ongoing technical support (help with bugs, usage questions), periodic updates (new features, security patches), and responsive customer service. We also provide new feature training whenever major updates are rolled out.

We roll out updates regularly. Critical patches (e.g. for security) are pushed immediately. Feature enhancements are scheduled and communicated in advance. Our clients typically don’t need to take any action for updates — everything is automatically maintained on our cloud infrastructure.

For urgent or emergency issues, we offer priority support channels (email/phone) as per your support agreement. Depending on the contract level, you might have access to 24/7 support or agreed response-times.